Client Services Associate (Front Office):

An individual with friendly, warm and outgoing personality needed as a client services associate in the front office at China's premier international animal hospital and pet care facility. You are a fast learner, flexible and adaptable to changes and eager to learn best practice management skills. You can problem solve independently but also know when to ask team members for help. You like animals and have had pets of your own.

Requirements:

• College graduate and above - preferably English major with business knowledge
• At least 2-years work experience (preferably in English speaking environment)
• Native Mandarin with excellent spoken and reading/writing English skills
• Good computer skills and competency with Mandarin/English Microsoft Office software (e.g., Word, Excel, Powerpoint, etc.)

Job description:

• Answering calls in Mandarin and English
• Scheduling and maintaining doctor/hospital appointments
• Preparing and updating patient information management systems
• Preparing invoices and collecting payment
• Ordering and re-stocking office and hospital supplies
• Preparation of hospital marketing and communications materials
• Ensuring prompt delivery and responses to calls and messages
• Assisting with client communications in English and Mandarin
• Perform other duties as required

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新天地国际动物医院的客户部服务员职位描述：

作为中国第一家国际动物医院，新天地动物医院欢迎具有友好、热情、善于沟通的性格的人加入我们。如果你善于学习、易于适应新变化并且渴望学习最好的管理技能。在这里，不用担心孤立无援，遇到不能单独解决的问题可以通过问团队成员寻求帮助。另外，喜欢小动物并且自己有养宠物。

职位要求：

性别不限

大专以上学历，最好是英语专业并掌握相关商业知识

至少两年的工作经验（最好是在讲英语的工作环境）

普通话流利，具备英语的听说能力，熟练操作计算机并使用中/英文的Office软件（例如：Word, Excel, Powerpoint等）

职位描述：

用普通话和英语接打电话

安排并维持医生/医院的预约

准备并且更新病例信息系统

准备收据并收款

订购办公用品和医院耗材

准备医院的市场营销和沟通材料

确保及时发送和接受客户的电话和邮件

帮助医生和护士用英语和普通话进行交流

完成安排的其它工作

请发送简历到下面邮箱：

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